Industry Expertise You Can Trust

At RealManage, we pride ourselves on delivering expert guidance and innovative solutions to help community associations thrive. Our deep understanding of association management allows us to offer resources that set your community up for long-term success. One such example is our Board Member Toolkit, a valuable resource designed specifically for volunteer board members.

reading the boardmember Toolkit

The Board Member Toolkit is just one example of how RealManage leverages its industry expertise to empower communities and their leaders. By equipping board members with the right knowledge and tools, we help ensure effective, transparent, and successful community management.

Industry Expertise Driven by Top-Tier Talent

At RealManage, we know that great communities are built by great people. That’s why we invest heavily in our team through RealManage University and a robust Talent Development Program. Our goal is to ensure that our Community Association Managers (CAMs) are highly skilled professionals who are well-prepared to handle the complexities of community management, while our leadership team continues to grow and inspire.

Board Member Toolkit

This comprehensive ebook provides critical training and support, covering essential topics, including:

  • Roles and responsibilities of board members

  • Fiduciary duty and standard of care

  • Preparing meeting minutes and agendas

  • Parliamentary procedure

  • What to expect from your management team

  • Understanding financial statements

  • Reserve planning and management

  • Reviewing bids and managing contracts

  • Rules, regulations, and enforcement

  • Conducting hearings

  • Additional governance resources

  • And more!

RealManage University

RealManage University offers comprehensive, ongoing training tailored to the needs of our CAMs, covering critical areas such as:

  • Best practices in community governance

  • Financial management and reporting

  • Conflict resolution and communication
  • Legal and regulatory compliance

Beyond technical skills, we emphasize leadership development. Our Talent Development Program provides targeted learning opportunities for emerging leaders, ensuring they are equipped to mentor others, manage change, and foster collaboration. From onboarding new managers to offering advanced leadership training, we’re dedicated to creating a culture of continuous learning and professional excellence that are available to support you and your community.

This commitment means that RealManage teams deliver exceptional service, ensuring communities are well-managed and boards have the support they need to succeed.

Decades of Community Management Excellence

At RealManage, we bring unparalleled industry expertise to every community we serve through our people, practices, and localized approach. Our professionally trained and certified Community Managers are dedicated to day-to-day operations, adding value and improving the resident experience. We leverage industry best practices based on our extensive experience working with a vast network of communities, and our team includes industry veterans who have owned their own community management companies, many of whom bring over 30 years of expertise. Our local Community Managers are embedded in the regions they serve, providing tailored support and understanding your community’s unique needs, while our leadership teams offer additional coverage and guidance to ensure consistent, high-quality service.

Community Manager Support Group Leadership Team

RealManage provides you with professionally trained management and operational excellence.

At RealManage, one of the ways we set ourselves apart by offering a unique resource that directly benefits your community: the Community Manager Support Group (CMSG). This dedicated team is made up of seasoned professionals with firsthand experience as Community Association Managers. Their expertise allows us to provide unparalleled support to your community’s community management team. We ensure they have the tools, training, and guidance needed to serve your board effectively.

Our CMSG leaders include individuals who have earned industry accolades, overseen complex transitions, established client success programs, and led training initiatives across the country. Their collective experience spans managing a variety of property types, mentoring future leaders, and contributing to industry standards through national and local association involvement. This team’s deep understanding of the community management landscape ensures that RealManage consistently delivers exceptional service and support to every community we manage.

Terri Porier

Terri Porier – Executive Vice President

Terri PorierTerri Poirier – With over 30 years of experience in property management, Terri has a wealth of knowledge in managing single-family homes, townhomes, and multifamily housing. Her focus on cultivating strong relationships with boards and owners has made her an invaluable mentor and leader within the RealManage team.

Kara Cermak

Kara Cermak, CMCA®, AMS®, PCAM® – Senior Vice President

Kara CermakKara has been a leader in the industry for more than three decades. She is known for her commitment to professional development, having served as National Faculty for CAI’s Professional Designations Program and earning the CAI National Educator of the Year Award. Kara joined RealManage after selling her company in 2017, an icon in the Chicago community management, she leads our Community Association Manager and Board training initiatives.

Amber Orduño

Amber Ordun֘o , CMCA®, AMS® – Senior Vice President, Client Success

Amber OrduñoAmber has over 22 years of real estate experience, with 16 years dedicated to association management. She oversees our treasured national team of Client Success Managers that help us better serve our clients.

Mary Arnold

Mary Arnold, CMCA®, AMS – Vice President of Operations

Mary ArnoldMary has been with RealManage since 2009 and has over 25 years of experience in community association management. Her expertise in guiding community transitions and training new community managers has made her a trusted leader. Mary’s dedication to service excellence was nationally recognized when she was a finalist in the 2016 National Manager of the Year Contest, earning second place in the country.

Market Operations at RealManage

Marc Rodriguez, LCAM, CMCA®, AMS®
Executive Vice President, Market Operations

Marc RodriguezMarc Rodriguez serves as the Executive Vice President of Market Operations at RealManage, where he oversees nationwide market operations, ensuring alignment with the organization’s strategic vision and strengthening client relationships across the country. With over 20 years of experience in the community management industry, Marc is a proven leader recognized for his ability to drive operational excellence and inspire teams to achieve exceptional results.

Marc began his career working for a developer before founding and successfully selling his own management company. Since then, he has led national teams and his expertise has been instrumental in supporting the expansion into new markets and advancing corporate initiatives designed to better serve team members and clients alike.

As a client-focused, employee-centric leader, his dedication to fostering collaboration and innovation has been pivotal in RealManage’s continued success and its mission to elevate the community management experience for all stakeholders.

Operational Excellence

Leverage industry best practices for association management from our experience with diverse communities.

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End-to-End Software Platform

Our comprehensive platform satisfies all functional areas of community management with real-time visibility.

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Proven Professionalism
& Expertise

Certified expert management resources and leaders that live in your market.

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Real-Time, Comprehensive Platform

RealManage’s proprietary end-to-end technology platform, sets new standards for simple, secure, and transparent community governance.

Built from the ground up, this powerful cloud-based HOA management software seamlessly blends operational excellence and tech-enabled service into one configurable, user-friendly package. With this in mind, community leaders and members can enjoy a single-login experience that provides full visibility and real-time access to operations, financial reporting, communications, and more.

What Our Clients Say

I’m a repair vendor who works with Angel on several properties. She’s great to work with; when there are problems that need to be dealt with immediately she remains professional and friendly while still getting her job done and ensuring the issues get fixed ASAP. She consistently communicates homeowner concerns so we can get them fixed quickly and correctly.

Brendan Owen
I called Jan Norton because I needed some information. She was very helpful and very friendly . She sent all the information I asked for and gave me some additional information that was very helpful. I could tell she was smiling on the other end of the telephone. Thank you Jan Norton!! I appreciate you!!

Sherry Evans
I have recently started going to the gym facility, in July of 2023, and found the staff to be very knowledgeable and helpful. Sara at the front desk has been a delight for sure. When the holiday hours were shifting, she informed everyone, and that made it very helpful not to have to show up when they were closed. Ursula is right up there she always has a quick answer, and it is on it! When she doesn’t by the time, I’m on my way out of the gym within an hour, she has the answers. Great job! Great staff!!

Keith McDowell, Google
I have been working with Angel for well over a year now and cannot say enough good things not only about her but about her work ethic as well. Working with property managers can be extremely difficult but working with Angel has been a huge breath of fresh air. She is very clear and concise on the scope of work that she wants done and is always very prompt to all meetings that we have had. She is always very quick to respond with any questions I may have as far as what she is looking for but is also very transparent on the needs of her clients and the proper amount of urgency that needs to be handled with it. Real Manage is very lucky to have such a dedicated employee that truly cares about her clients!!

Kevin Lamb, Google
I am a rental property mgr and we have dozens of rental in associations. RealManage is one of the biggest HOA mgmt companies around so no surprise they manage many associations our properties are in. I wanted to take moment to give Mark Parlanti, out of the Roselle office, a shout out. He is my automatic go to guy whenever I need something from assoc mgmt. He is very knowledgeable, professional, and quick. It can be a rabbit hole sometimes, when calling an HOA mgmt company but Mark does make this a much smoother effort. Kudos Mark, keep up the good work, you are appreciated!

Debbi White, Google

Maximize The Value of Your Community

RealManage provides you with professionally trained management, operational excellence,
and service delivery support, all driven by our end-to-end software platform.

WHY CHOOSE REALMANAGE?

As the tech-enabled service delivery leader, we tailor our management services to your community’s unique needs, ensuring full transparency, on-demand access, and responsive customer service at every touch point.

We offer what no other management company can — the best community management technology platform in the industry, skilled managers with a passion for service, and effective solutions that add value and ease your administrative and operational burden.

Best-in-Class Technology

Built from the ground up, our secure and powerful HOA management software platform enables service and operational excellence.

Full Transparency

A single login gives you complete transparency, 360-degree operational visibility, on-demand financial reports, streamlined communications — critical for making informed decisions and leading your community more effectively.

Local Expertise,
National Strength

Trained and experienced local managers and support teams deliver effective solutions to boost value and lifestyle.

We’re a Certified 2024 Great Place to Work®

At RealManage, we know that delivering world-class care to our communities begins at home – with world-class care for our team.

An Unbeatable Combination: Local Insights Backed by Powerful National Resources

At some companies, community management is simply a job.
Not at RealManage.

We consider it our mission – and privilege – to enhance the lifestyle and value of every resident and community we serve. Furthermore, we take that commitment seriously.

In fact, we’re acclaimed for our highly trained management teams, advanced technology, responsive customer service, and local expertise, all supported by the strength and resources of a national leader.

As such, as your management partner, we’ll expertly handle your operational burden and exceed your expectations. Ultimately, this will give you peace of mind that your community’s value, culture, and living experience are in the best possible hands.

States we serve

Join Over 850,000 Homes Enjoying the RealManage Avantage

Spend less time managing your community & more time enjoying it!

News and Company Annoucements

Learn effective HOA management strategies & stay up-to-date with the latest news & best practices.