RESIDENTS
A Better Resident Experience Starts at RealManage
RealManage is built around the resident experience. In partnership with your Board of Directors, our team manages day-to-day operations, communication, and service—so you have clear, reliable access to the information and support that matters most.
We focus on transparency, simple tools, and responsive support to make everyday community life better.
RESIDENT PORTAL
Stay connected to your community.
The Resident Portal gives you secure, 24/7 access to your account and community information without extra steps or phone calls.
Your fastest way to get things done.
WELCOME
New to Your Community? Start Here.
If you’re new to a RealManage community, we’ve put together a quick guide to help you get set up.
IMPROVING RESIDENT EXPERIENCE
Learn How to Build a More Engaged Community
Every community is stronger when neighbors feel connected. Whether it’s attending an event, volunteering on a committee, or simply staying informed about what’s happening in the neighborhood, small moments of engagement help build trust, strengthen communities.
At RealManage, we help boards create those moments every day. From resident communications and community events to digital engagement tools and online self-service, we make it easier to keep homeowners informed, involved, and connected. Want more ideas? Our on-demand Resident Engagement Webinar shares practical strategies any board can use to build a more engaged community.
Common Questions
Frequently Asked Questions
Go to https://resident.ciranet.com/ the Resident Portal login page and click “Don’t have an account?”
Select Register Now or Sign Up with Google.
You’ll need your 16-digit account number (R-number) and check digit from your Welcome Letter or billing statement, plus a valid email address.
Follow the prompts to create your username and password, and you’ll receive a validation email to complete the process.
Report an issue, ask a question, or submit a service request through your Resident Portal.
Use the “Retrieve Now” option on the login page.
Get help from our Resident Support Team available
– Monday–Friday, 7:30 AM – 7:00 PM (CST)
– Phone: 1-866-473-2573
– Email: realservice@ciramail.com
HOA rules are designed to protect property values and maintain consistency across the community. This guide explains how rules are created, enforced, and what they typically cover. Learn more about Effective Strategies to Create and Enforce HOA Rules.
Most communities have an Architectural Control Committee (ACC) or Architectural Review Committee (ARC) that reviews requests for exterior changes to homes or properties.
These committees are typically made up of fellow homeowners who volunteer and are appointed by the Board. They review applications to ensure any changes align with the community’s guidelines and standards. Most committees have up to 30 days to review a request, though timing can vary by community and the completeness of the application.
How to submit a request:
- Review your community’s governing documents and guidelines first
- Locate the architectural request form in your Resident Portal
- Complete the application with as much detail as possible
- Include supporting materials such as:
- Plat map or survey with changes show to scale
- Dimensions and placement (including setbacks)
- Photos, drawings, or color samples as applicable
- Anything else required in the community’s specific application
The more complete your submission, the easier it is for the committee to review—and the more likely it is to be approved without delays.
In most communities, the Board is made up of your neighbors—fellow homeowners who volunteer to serve. From the President to the Treasurer, each member has specific responsibilities. Learn how the Role and Responsibilities of Board Members.
Yes, you can make a payment without logging in. Look for the Quick Payment or Make a One-Time Payment link on the login page. You can typically pay using ACH, e-check, credit card, or debit card, though fees may apply depending on which method you choose.
Your community association manager plays a key role in keeping operations running smoothly. Learn what they’re responsible for and how they support your community. Learn more about the CAM role.
On your billing statement or payment coupon.
HOA terms can feel unfamiliar at first. This guide explains the most common ones you’ll see, so you can feel more confident navigating your community. Read more about the Six HOA Terms Every Resident Should Know.
If you’re a current homeowner, you can access many of your community Governing Documents and account details directly through your Resident Portal.
For official resale documents, estoppel certificates, or closing-related materials, your title company or closing agent should place an order through the RealManage Closing Portal.
This ensures they receive the most accurate and up-to-date information required for your closing.
If you’ve received a collections notice regarding your association account, review the notice carefully for information about your account and next steps. Depending on the status of the account, you may need to work directly with the association’s attorney or other designated representative. If you’re unsure who to contact, contact us and we can help point you in the right direction.
Payment plan options vary based on state law, your association’s governing documents, and policies established by your Board of Directors. If you’re having difficulty making a payment or would like to ask about options that may be available for your account, please contact us to submit an inquiry. Our team can help direct your request to the appropriate resource.
