CiraNet Closing Portal Support

Clear, Consistent Handling of Closing Documents

Submit and manage all resale and closing document requests through our Closing Portal for the most efficient processing.

  • Order resale certificates, estoppels, and lender questionnaires in one place
  • Track request status and access completed documents anytime
  • Ensure accurate information for closings and refinances
Closing Portal
laptop closing portal

A Better Way to Manage Closing Requests

Clear, consistent handling of closing documents

When a home in your community is bought or sold, there’s more involved than just the transaction. Buyers, lenders, and title companies rely on detailed information from the association, financials, governing documents, fees, and any outstanding obligations, to move forward with confidence. These documents help prevent surprises, confirm what’s owed, and ensure the association is properly accounted for at closing.

RealManage’s standardized process helps deliver that information accurately and quickly, reducing back-and-forth and keeping timelines on track. The result is a smoother experience for buyers and sellers, and consistent, well-managed transactions that help protect property values and confidence in your community.

Closing Document Requests

How to Request Title Documents and Get Started

The Closing Portal is the fastest and most reliable way for title companies, closing agents, attorneys, and lenders to request resale and disclosure documents for communities managed by RealManage. All requests must be submitted through the portal.

Getting Started

  • Create an account if you are a new user
  • Allow up to 30 days for new community setups before access is fully available

Placing a Request

Once registered, log in and select “New Request” to begin. You will be guided through a step-by-step process to:

  • Search for the property or owner
  • Select the documents needed (resale certificate, statement of account, lender questionnaire)
  • Enter transaction details, including expected closing date
  • Provide buyer and delivery information
  • Review and submit your request

After You Submit

  • You will receive an email when your documents are ready
  • Documents can be accessed and downloaded through the portal
  • A full history of requests is available for your team

Common Questions

Frequently Asked Questions

The Closing Portal is an industry-leading online system used to request and receive resale and closing documents for communities managed by RealManage. It provides one centralized place to submit requests, track status, and access completed documents—helping ensure information is accurate, requests are processed efficiently, and nothing gets lost in the process.

Title companies, closing agents, attorneys, lenders, and real estate professionals involved in a sale or refinance.

  • Statement of Account (estoppel / payoff)
  • Resale Certificate (disclosure package)
  • Lender Questionnaire

Create an account through the portal login page, verify your email, and complete your profile. Account setup is typically completed within 24 hours.

No. All requests must be submitted through the Closing Portal.

For support, contact our service team at service@ciramail.com or call 855-877-2472 (option 2)

Log in, select “New Request,” and follow the steps to choose the property, select documents, and enter transaction details.

Turnaround times vary by community. Standard and expedited options are available and will be shown during the request process.

You can track progress and download completed documents directly in the portal under “My Requests.”

Yes. Fees vary by document type and delivery option and are displayed before you submit your request.

Use the “Unable to locate property” option within the portal to submit the request for review.