Your transition resource

Welcome to CiraNet.

The same trusted local management team. A better way to stay connected to your community.

We’re making it easier to access information, manage your community, and stay connected with your community association.

Your community is transitioning to CiraNet, RealManage’s integrated community management platform. While some of the tools you use will change, the people you know and trust will remain the same.

CiraNet resident portal dashboard shown on a laptop

Bookmark this page

Find important dates, helpful guides, and updates right here.

What’s changing

Same team. New software.

Your community is staying with RealManage, and you’re keeping the same management team. Only the software is changing: we’re moving to CiraNet.

Staying the same

  • RealManage is still your management company
  • Your management team
  • Your community’s governing documents and policies

Changing

  • The software: your community is moving to CiraNet
  • Online payments, documents, and requests in one place
  • Easier access to community information

Timeline

Know what’s coming next.

Every community follows the same four phases. Communities are moving in phases, so your dates may differ from another community’s. Your welcome email has yours.

1

Announcement

We share key details about your transition.

2

Preparation

Get ready, set up your account, and review key resources.

3

Your start date

You can log in and start using CiraNet.

4

Ongoing support

We’ll be here to answer questions and help along the way.

Your steps

Your next steps, made simple.

Four steps to get set up.

Didn’t get your welcome email?

Check spam for [SENDER ADDRESS], or email your support team.

Welcome email

Look for your welcome email from [SENDER ADDRESS] with key information.

Activate when invited

Activate your CiraNet account when invited and set up your login.

Confirm contact information

Review and update your contact details and notification preferences.

Follow community instructions

Keep an eye out for additional guidance from your management team.

[Sample steps. Final instructions to come.]

CiraNet resident portal dashboard shown on a laptop

Explore CiraNet

Meet your new CiraNet experience.

Helpful tools, all in one place. You can log in after your community’s start date.

Pay assessments online

Make payments and check your account balance anytime.

Find community information

Access important documents, updates, and details about your community.

Submit requests and stay connected

Send requests and questions to your management team and track their progress.

How-to videos (2–3 min each)

Coming soon

Homeowner quick-start guide (PDF)

Coming soon

Board member resources

Coming soon

Help & FAQs

Questions? Start here.

Common questions by topic. We’ll add more as they come in.

No. You’re staying with RealManage and keeping the same management team. Only the software is changing.

[Answer to come]

[Answer to come]

After your community’s start date. [Details to come]

[Answer to come]

[Answer to come]

Email [SUPPORT EMAIL]. [Support hours to come]

See the how-to videos and guides in the Explore CiraNet section. [Details to come]

Real people. Ready to help.

Your management team is also available through the same channels you use today.

  • [SUPPORT EMAIL]
  • [SUPPORT HOURS: about 7 a.m.–7 p.m. Central, to confirm]