Frequently Asked Questions
If you own more than one property, click ‘Add Property’ located under your profile icon at the top right of your screen and enter the Community ID, Account Number, and Check Digit (found on either your assessment payment coupon, the “tear off” portion of your statement) for each additional property.
If your community has amenities that are managed by RealManage, keys to amenities can be requested through our Owner/Resident Portal or by calling Resident Support Group at 866-473-2573.
Each community has its own process for giving out keys or access cards. They are often managed by third-party software to activate cards, some communities have applications or waivers that need to be signed, and some do not.
Please be patient as we collect information from you and manage that process. We want to get you your pool key, access card, or gate opener as quickly as possible!
Your Account Number (R Number) and Check Digit can be found on your assessment payment coupon or on the “tear off” portion of your statement. If you have not received a coupon book or statement, you can submit a help request via the form below and a representative will send it you.
To make any changes or additions to the exterior of your home or to make structural modifications, you must obtain written approval beforehand from your community’s Architectural Control Committee (ACC).
To make any changes or additions to the exterior of your home or to make structural modifications, you must obtain written approval beforehand from your community’s Architectural Control Committee (ACC).
The decision is not up to RealManage or your community manager. RealManage will try to make sure your submittal is complete and then submit it to the volunteers within your community that make up the ACC for them to review and provide approval or comments. Then we will communicate those back to you.
If you need more information, application forms, or further details, please contact us. Please be aware that the approval process usually takes about thirty days, but some community committees may have longer timelines. Therefore, only schedule construction work or purchase equipment once you receive written approval.
The best way to speed up the review and approval process is to ensure that your application is complete. The committee likely is not familiar with your specific home or yard, so be sure and include as many details as possible.
A complete application (these are unique to each community), paint colors, to-scale drawings of the improvement, photos of the area before, and renderings of it after, if possible and relevant. The more clear and more complete the package, the quicker the committee will be able to review and make a decision.
While our inspectors do their best to catch every violation during their regular inspections, that just isn’t possible.
Inspections are typically 1-2 days per month, so there will be many things that you will see living there every day that our team may not during their drive-throughs. Additionally, sometimes things are impossible to see from a car. Generally, our inspectors do not get out of their cars for safety reasons.
If a violation has existed for a few weeks and would be visible from a vehicle, it is likely that we are addressing it, but the owner may still need to resolve it. Most owners are very conscientious and work to resolve concerns as soon as possible. However, that is not true in all cases and could be for a variety of reasons.
If you are seeing something and feel that it is not being addressed, then you can submit a violation for review through the Owner/Resident Portal. Be sure and submit as much detail as possible, including photos, so it can be followed up on. The inspector will then follow up on their next inspection.
Please note that although we will attempt to keep any reports confidential, if the violation has to be resolved through a legal process, all of that information may be discoverable, so we cannot guarantee anonymity.
RealManage has been hired by the Board of Directors of your community association to manage the affairs of the association. There are some concerns that RealManage can assist you with such as your account balance, how to make a payment, etc. but there may be requests that need to be submitted to the Board of Directors such as a variance request. The best way to make a request is to submit it in writing via email to your community management team. You can find your community management team inbox through the owner/resident portal. It is usually an @ciramail address. Which decisions RealManage can make versus which decisions must go to your community’s board of directors does vary by community so submitting your request in writing is best. Your community management team will either be able to immediately assist you or will let you know when you can expect a response from the board of directors which may take some time depending on when their next meeting may be.
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Elevating Communities with Proactive Excellence
RealManage goes beyond the traditional role of a service provider, striving to empower your Homeowners Association with exceptional services tailored to your community’s unique needs. From comprehensive board member relationship management, responsive support, and conflict resolution expertise to streamlined board and annual meetings, our suite of services ensures the seamless operation of your association. We stand out with our commitment to staying abreast of legal intricacies, optimizing service-provider relationships, and enhancing amenity and access control management. Choose RealManage for a holistic approach to community excellence, where transparency, responsiveness, and strategic planning converge to elevate your association to new heights.
Board Member Relationship Management
We foster harmonious relationships, and elevate overall efficiency. Here’s what sets us apart:
Community Management Highlights
Elevate your community experience with RealManage’s comprehensive services that focus on strategic planning, streamlined meetings, vendor optimization, and amenity excellence.
Comprehensive Community Management Services
Explore our comprehensive suite of community management services designed to enhance your association’s efficiency and elevate your residents’ experience.
Our approach to HOA board member relationship management is comprehensive. We provide new members with orientation and training, ensuring they’re well-prepared for their roles. When board members have questions or issues, our commitment to responsiveness means we aim to address them within the next business day. We also excel in conflict resolution, helping resolve disputes among board members. Additionally, we offer advice to HOA board members and maintain a deep understanding of the association’s bylaws and restrictions. Our team actively monitors and disseminates information about new legislation, ordinances, and court cases relevant to the association.
Our HOA board meeting management services are designed to streamline the entire process. We prepare preliminary meeting agendas and meeting notices to ensure that board meetings run smoothly and efficiently. Additionally, we create electronic board meeting packets, making essential documents readily accessible to board members. We’re available for board meetings throughout the week, aligning with your schedule, ensuring your board meetings can be efficient and productive.
Our annual HOA meeting management services cover every aspect of your association’s annual gatherings. We maintain an updated list of all owners, declarants, and other attendees to ensure comprehensive attendance records. We take care of the preparation of meeting agendas and meeting packets, the issuance of meeting notices and proxy statements, and oversee the smooth registration of all attendees. Should the board request it, we can also facilitate and run the annual meeting. Furthermore, we provide essential reports such as the annual HOA Manager’s report, which explains the financial condition and budget information, and publish meeting minutes within 30 days for full transparency and accountability.
Real-Time, Comprehensive Platform
RealManage’s proprietary end-to-end technology platform, sets new standards for simple, secure, and transparent community governance.
Built from the ground up, this powerful cloud-based HOA management software seamlessly blends operational excellence and tech-enabled service into one configurable, user-friendly package. With this in mind, community leaders and members can enjoy a single-login experience that provides full visibility and real-time access to operations, financial reporting, communications, and more.
Maximize The Value of Your Community
RealManage provides you with professionally trained management, operational excellence,
and service delivery support, all driven by our end-to-end software platform.
WHY CHOOSE REALMANAGE?
As the tech-enabled service delivery leader, we tailor our management services to your community’s unique needs, ensuring full transparency, on-demand access, and responsive customer service at every touch point.
We offer what no other management company can — the best community management technology platform in the industry, skilled managers with a passion for service, and effective solutions that add value and ease your administrative and operational burden.
We’re a Certified 2024 Great Place to Work®
At RealManage, we know that delivering world-class care to our communities begins at home – with world-class care for our team.
An Unbeatable Combination: Local Insights Backed by Powerful National Resources
At some companies, community management is simply a job.
Not at RealManage.
We consider it our mission – and privilege – to enhance the lifestyle and value of every resident and community we serve. Furthermore, we take that commitment seriously.
In fact, we’re acclaimed for our highly trained management teams, advanced technology, responsive customer service, and local expertise, all supported by the strength and resources of a national leader.
As such, as your management partner, we’ll expertly handle your operational burden and exceed your expectations. Ultimately, this will give you peace of mind that your community’s value, culture, and living experience are in the best possible hands.
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