The Core Challenges Residents & Homeowners Face

other-mangement-companiesResidents and homeowners often face significant challenges when their community association is working with a community management company that lacks efficiency, transparency, or a customer-focused approach. These challenges can lead to frustration, decreased satisfaction, and long-term issues within their communities. Here are the core challenges they encounter:

  • Poor Communication

    • Lack of Responsiveness: Residents often struggle to get timely answers to questions or concerns, leading to frustration and unresolved issues.
    • Inconsistent Updates: Many companies fail to keep residents informed about community events, policy changes, or maintenance schedules.

  • Inadequate Customer Service

    • Unfriendly or Unhelpful Staff: Residents may feel ignored or undervalued when interacting with management representatives.
    • Limited Accessibility: Restricted office hours or lack of online support can make it difficult for residents to access help when needed.

  • Inadequate Financial Management

    • Unclear Fees: Homeowners may face unexpected costs, unexplained charges, or inconsistent billing, which erodes trust in the management company.
    • Lack of Transparency: Poor communication about how funds are being used—such as for maintenance, amenities, or reserves—creates mistrust.

  • Technology Limitations

    • Outdated Systems: Limited online tools or cumbersome processes make it difficult for homeowners to pay dues, access documents, or submit requests.
    • Lack of Self-Service Options: Residents are often forced to rely on slow manual processes instead of convenient online solutions.

  • Insufficient Community Engagement

    • Minimal Effort to Foster Community: Management companies may neglect to organize events or provide resources that help build a sense of community among residents.
    • Failure to Address Concerns: Residents may feel that their opinions or grievances are not being heard or acted upon.

  • High Turnover in Management Staff

    • Inconsistent Representation: Frequent staff changes can lead to a lack of continuity and familiarity with the community, making it harder to resolve ongoing issues.
    • Loss of Trust: Residents often lose confidence in a company when they see frequent staff turnover or lack of expertise.

  • Failure to Address Resident Needs

    • Ignoring Feedback: Residents may feel their concerns, suggestions, or complaints are dismissed or ignored.
    • Generic Solutions: Management companies that take a one-size-fits-all approach often fail to address the unique needs of each community.

Residents & Homeowners in a RealManage Community

At RealManage, we’re dedicated to making life easier for homeowners by providing quick access to the resources and support you need. Whether you’re looking to make a payment, access community documents, or get assistance with your account, our Help Center is here to simplify the process.

To avoid these challenges, residents and homeowners need a management company that prioritizes communication, transparency, and personalized service. A company that invests in technology and resident engagement can significantly enhance the community living experience.

The RealManage Advantage

RealManage provides you with professionally trained management and operational excellence driven by our end-to-end software platform

Our Value Principles

Transparency

Access to needed information that is right and right-at-your-fingertips

Financial Health

Reliable financial reporting, accurate and timely billing/ invoicing, collections and payment

Communications

Easy, two-way communications with homeowners and boards

Community Needs

Responsive action supporting the needs and wants of the community

peace of mind

Peace of Mind

Confidence that the work of community management is done correctly

Operational Excellence

Leverage industry best practices for association management from our experience with diverse communities.

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End-to-End Software Platform

Our comprehensive platform satisfies all functional areas of community management with real-time visibility.

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Proven Professionalism
& Expertise

Certified expert management resources and leaders that live in your market.

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Comprehensive Community Management Services

Explore our comprehensive suite of community management services designed to enhance your association’s efficiency and elevate your residents’ experience.

Board Portal

Effective decision-making requires transparency. RealManage provides client communities with exclusive access to our Management/Board Portal, offering a comprehensive view of your management team’s actions. With a single login and user-friendly mobile apps, you can access real-time information anytime, anywhere, ensuring seamless communication and informed decisions. Elevate your governance experience with RealManage.

HOA Financial Management

Accurate financial information is crucial for effective oversight. RealManage not only provides monthly reports but also gives client boards 24/7 access to detailed financial data via our exclusive Board Portal. Our in-house financial team ensures precise and prompt reporting, empowering your board to make confident decisions. Choose RealManage for proactive, reliable financial management.

Homeowner and Resident Support

Communication challenges often frustrate homeowners and board members due to unanswered calls and slow response times. RealManage’s Resident Services call center resolves this with knowledgeable staff, a 98% service level, and an average wait time of just 22 seconds. We answer 85% of calls immediately, minimizing escalation, and use an automated call-back system during high call volumes to avoid long holds. Say goodbye to voicemail frustrations with RealManage’s efficient, responsive service.

Deed Restriction Management

Board members often face delays and uncertainty with inspection timing and results, leading to ineffective enforcement. RealManage’s Management/Board Portal eliminates this problem by providing comprehensive visibility into deed restriction violations. You’ll know inspection schedules, access results instantly through detailed reports, and spot trends across the association using our earth-view map feature. Gain clarity and peace of mind with RealManage’s proactive enforcement support.

Task/Project Management

Effective decision-making requires transparency. RealManage provides client communities with exclusive access to our Management/Board Portal, offering a comprehensive view of your management team’s actions. With a single login and user-friendly mobile apps, you can access real-time information anytime, anywhere, ensuring seamless communication and informed decisions. Elevate your governance experience with RealManage.

Vendor Management

Enhance your vendor payment system with our efficient portals that streamline payment processing by allowing vendors to submit invoices directly. We enforce strict procedures requiring insurance certificates and licenses to protect your association. Choose our solution for a secure, reliable, and seamless vendor payment experience.

Trained and Certified Management Staff

Without ongoing training programs for the management team, community association managers may not be up-to-date on state-mandated HOA laws, resulting in subpar service to their boards. It is not the board’s responsibility to continually educate the manager. That’s why our certified community managers undergo weekly, local, in-person training and participate in nationally sponsored webinars to ensure they are consistently up-to-date on industry news and changes in state statutes

Architectural Control

Board members need visibility into architectural change requests, knowing when applications are submitted and promptly reviewed, as well as accessing communications on approvals, variances, and requirements. Our mobile app enables electronic approval of applications by committees and board members, automatically filing applications and exhibits into the owner’s file for digital accessibility.

Collections/Delinquent Accounts

Take charge of delinquent homeowner accounts effortlessly with our comprehensive solution designed for board members like you. We equip you with an in-house collection team and an intricate system that grants complete insight into delinquencies. Enjoy seamless digital access to homeowner information, allowing you to refer accounts to the HOA attorney with just one click. Bid farewell to the uncertainty of uncollected dues – our solution puts you in control and ensures a straightforward process.

Board Members

Communities Considering a Change

Does your current provider deliver full transparency and real-time access to your community’s financials and operations? Or the insights you need to plan for its future? Discover how RealManage works hard for you – not the other way around.

Board Members

Board Members

Board members are key to their community’s success – so we’ve got your back. We provide comprehensive resources and expert guidance to support your success and help you lead your community with confidence.

Residents

Residents

Your home is likely your biggest asset, so we’re committed to enhancing the value and living experience of every community we serve. If you’re a homeowner in one of our managed communities, please click below to access our resident resources.

Real-Time, Comprehensive Platform

RealManage’s proprietary end-to-end technology platform, sets new standards for simple, secure, and transparent community governance.

Built from the ground up, this powerful cloud-based HOA management software seamlessly blends operational excellence and tech-enabled service into one configurable, user-friendly package. With this in mind, community leaders and members can enjoy a single-login experience that provides full visibility and real-time access to operations, financial reporting, communications, and more.

What Our Clients Say

I’m a repair vendor who works with Angel on several properties. She’s great to work with; when there are problems that need to be dealt with immediately she remains professional and friendly while still getting her job done and ensuring the issues get fixed ASAP. She consistently communicates homeowner concerns so we can get them fixed quickly and correctly.

Brendan Owen
I called Jan Norton because I needed some information. She was very helpful and very friendly . She sent all the information I asked for and gave me some additional information that was very helpful. I could tell she was smiling on the other end of the telephone. Thank you Jan Norton!! I appreciate you!!

Sherry Evans
I have recently started going to the gym facility, in July of 2023, and found the staff to be very knowledgeable and helpful. Sara at the front desk has been a delight for sure. When the holiday hours were shifting, she informed everyone, and that made it very helpful not to have to show up when they were closed. Ursula is right up there she always has a quick answer, and it is on it! When she doesn’t by the time, I’m on my way out of the gym within an hour, she has the answers. Great job! Great staff!!

Keith McDowell, Google
I have been working with Angel for well over a year now and cannot say enough good things not only about her but about her work ethic as well. Working with property managers can be extremely difficult but working with Angel has been a huge breath of fresh air. She is very clear and concise on the scope of work that she wants done and is always very prompt to all meetings that we have had. She is always very quick to respond with any questions I may have as far as what she is looking for but is also very transparent on the needs of her clients and the proper amount of urgency that needs to be handled with it. Real Manage is very lucky to have such a dedicated employee that truly cares about her clients!!

Kevin Lamb, Google
I am a rental property mgr and we have dozens of rental in associations. RealManage is one of the biggest HOA mgmt companies around so no surprise they manage many associations our properties are in. I wanted to take moment to give Mark Parlanti, out of the Roselle office, a shout out. He is my automatic go to guy whenever I need something from assoc mgmt. He is very knowledgeable, professional, and quick. It can be a rabbit hole sometimes, when calling an HOA mgmt company but Mark does make this a much smoother effort. Kudos Mark, keep up the good work, you are appreciated!

Debbi White, Google

Maximize The Value of Your Community

RealManage provides you with professionally trained management, operational excellence,
and service delivery support, all driven by our end-to-end software platform.

WHY CHOOSE REALMANAGE?

As the tech-enabled service delivery leader, we tailor our management services to your community’s unique needs, ensuring full transparency, on-demand access, and responsive customer service at every touch point.

We offer what no other management company can — the best community management technology platform in the industry, skilled managers with a passion for service, and effective solutions that add value and ease your administrative and operational burden.

Best-in-Class Technology

Built from the ground up, our secure and powerful HOA management software platform enables service and operational excellence.

Full Transparency

A single login gives you complete transparency, 360-degree operational visibility, on-demand financial reports, streamlined communications — critical for making informed decisions and leading your community more effectively.

Local Expertise,
National Strength

Trained and experienced local managers and support teams deliver effective solutions to boost value and lifestyle.

We’re a Certified 2024 Great Place to Work®

At RealManage, we know that delivering world-class care to our communities begins at home – with world-class care for our team.

An Unbeatable Combination: Local Insights Backed by Powerful National Resources

At some companies, community management is simply a job.
Not at RealManage.

We consider it our mission – and privilege – to enhance the lifestyle and value of every resident and community we serve. Furthermore, we take that commitment seriously.

In fact, we’re acclaimed for our highly trained management teams, advanced technology, responsive customer service, and local expertise, all supported by the strength and resources of a national leader.

As such, as your management partner, we’ll expertly handle your operational burden and exceed your expectations. Ultimately, this will give you peace of mind that your community’s value, culture, and living experience are in the best possible hands.

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Join Over 850,000 Homes Enjoying the RealManage Avantage

Spend less time managing your community & more time enjoying it!

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