VENDOR PORTAL
Invoices should be submitted by one of the two methods below for payment and should not be mailed to the local branch, or emailed to the Community Association Manager:
- Electronic submission using our website http://www.ciranet.com/vendorportal (preferred method and fastest processing)
- E-mailed as an attachment to accountspayable@ciramail.com
Comprehensive Community Association Management Software
Invoice Submission Guidelines
- Submit W9 and COI prior to submitting invoice. RealManage and the Association must be named as additional insured on COIs.
- Please select only one of these methods for submission. Submitting multiple methods may slow down payment.
- Please submit each invoice in a separate document or e-mail.
- If applicable, please submit invoice with Work Order Number. All non-contract work must have an approved Work Order.
- Submitting invoices to the local branch office or the Community Association Manager may not be processed or it may delay processing.
- ‘Bill to’ name should be the association and not RealManage.
- Please submit one invoice per association.
Vendor Portal Instructions
If you are new to a community managed by RealMange you will need to set up an account.
**If your community has just recently contracted with, please allow approximately 30 days for the Owner / Resident Portal to be fully functional.
You may not be able to activate your account prior to this time.
1: Attach file
- Please upload each invoice as a SEPARATE document. Multiple invoices will not be processed off a single document.
- Please only submit non-color PDF documents with a resolution of 150 dpi and no larger than 10mb in size.
- If you chose electronic submission, please do not submit another copy of this invoice by mail, hand delivery or e-mail.
- File type – This service currently accepts the following file type: PDF (preferable), PNG, JPEG, JPG.
2: Enter confirmation email
- A confirmation email will be sent to the email address you provide above shortly after the invoice is submitted successfully.
Frequently Asked Questions
Our Vendor FAQs section is designed to provide answers to common questions vendors may have when partnering with RealManage. From contracting and insurance requirements to payment processes and quality expectations, this guide aims to clarify key aspects of working together effectively and efficiently.
Vendors typically enter into agreements with RealManage through a formal contracting process. This involves submitting proposals or bids for services, which are reviewed by the community association and management team. Once a vendor is selected, a contract outlining the scope of work, terms, and conditions is executed.
Vendors are generally required to provide a Certificate of Insurance (COI) that names both the community association and the management company as additional insured parties. This ensures that the vendor has adequate liability coverage to protect against potential claims arising from their work.
RealManage utilizes the vendor portal for invoice submission and payment processing. RealManage offers the CiraNet Vendor Portal, where vendors can submit invoices online for faster processing.
Payment processing times depend on the community association’s policies and procedures. Electronic submission of invoices through the vendor portal results in quicker processing compared to traditional methods.
The primary point of contact is the community manager assigned to the specific community. RealManage also has a Vendor Portal Support Team available to assist vendors.
Yes, vendors are expected to meet the quality standards outlined in their contracts and adhere to any specific guidelines provided by the community association and RealManage. This ensures that services are performed to the community’s satisfaction.
The best way to contact the community manager is through the community’s dedicated CiraMail address. This goes to a inbox with a ticketing system so nothing is lost or misplaced and can be worked on by the entire team assigned to your community including an assistant community manager, community manager and director of community management depending on the request. If you don’t have the community manager’s CiraMail email address you can use our Contact Us form and they can provide you with that information.
Vendor Portal Support
Our Service Center is open from 8:30 AM – 5:30 PM Central Time, Monday through Friday.
Your needs are our priority, and we aim to make your interaction with RealManage as seamless as possible.
Telephone : 1-855-877-2472 option #2
Email : Click Here to Email Vendor Support
To allow us to better serve you, Please have the name and location of the association as well as pertinent invoice information that we may need to identify the invoice.
